bddet's Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how we collect, use and protect your data.
Contents
Please read this privacy policy carefully. By using the bddet platform, you will be considered to have accepted the terms of this policy.
Introduction & Scope
bddet is a trusted online betting and casino platform that provides services to users in Bangladesh. We take our users' privacy seriously and follow the highest standards in storing and protecting their personal information.
This Privacy Policy ("Policy") describes how bddet collects, stores, processes and uses your personal information. This policy applies to the bddet website, mobile platform and all related services.
If you do not agree with any term of this policy, please refrain from using our platform. If you have already created an account, please contact our support team to request account closure.
What Information We Collect
For the purpose of account registration and service delivery on the bddet platform, we collect the following types of personal information:
2.1 Identity Information
- Full name and date of birth
- National ID number or passport number (for identity verification)
- Copy of photo ID (as part of the KYC process)
2.2 Contact Information
- Email address
- Mobile phone number
- Current residential address
2.3 Financial Information
- bKash, Nagad, Rocket or Upay number (for transaction purposes)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
2.4 Usage Information
- Gaming activity history, betting records
- Login time, IP address and device information
- Browsing behaviour and preferences on the platform
How We Collect Information
bddet collects user information through various methods, including the following:
3.1 Information Provided Directly
You provide information to us directly when you create an account on our platform, complete the identity verification process, or contact our customer support team.
3.2 Automatically Collected Information
Some information is collected automatically while you use our platform, such as: IP address, browser type, operating system, time spent on the platform and page visit history.
3.3 Through Third Parties
For the purpose of identity verification and fraud prevention, we may also verify information through trusted third-party services.
Purpose of Using Information
bddet uses the information collected only for the following legitimate purposes:
- Creating and managing accounts and completing identity verification
- Processing deposits, withdrawals and other financial transactions
- Ensuring platform security and preventing fraudulent activity
- Providing customer support and technical assistance to users
- Meeting legal obligations and ensuring responsible gaming services
- Improving platform features and enhancing user experience
- Complying with Anti-Money Laundering (AML) standards as required by applicable regulations
- Notifying you of important service-related announcements and updates
bddet never sells your information to third parties for marketing purposes unrelated to your service.
Data Protection & Security
To protect your information, bddet has implemented industry-standard technical and organisational measures. The following steps are part of our security framework:
- SSL Encryption: All data transmitted on our platform is encrypted using TLS/SSL technology, which prevents third-party access.
- Controlled Access: Only staff members who require your information for their work can access it, and they are bound by strict confidentiality obligations.
- Regular Security Audits: Our system security is regularly tested and reviewed, and any vulnerabilities identified are promptly addressed.
- Data Backup: Regular backups are taken to protect data and stored in a secure location.
However, it is not possible to guarantee that data transmission over the internet is completely secure. You are advised to keep your account password safe and not share it with anyone.
Data Retention Period
bddet retains your personal information for as long as it is necessary to provide services or to meet legal obligations.
- Information for active accounts is retained for the entire duration of account operation.
- Financial transaction records are kept for the period specified by legal obligations.
- Even after an account is closed, some information may be retained for a defined period for fraud prevention and legal compliance purposes.
- Once the need for retention ends, information is securely deleted or anonymised.
User Rights
You have the following rights regarding your personal information:
- Right of Access: You may request a copy of the information bddet holds about you.
- Right to Rectification: If your information contains any errors or is incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, however information required to meet legal obligations may be retained.
- Right to Object to Processing: You have the right to object to the processing of your information for specific purposes.
- Data Portability: You may request to receive your information in a common format.
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time. In some cases, it may not be possible to fulfil all requests due to legal obligations.
Protection of Minors
bddet strictly provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors.
If we become aware that a minor is using or attempting to use our platform, we will immediately close that account and delete the collected information. If there are legal obligations, the relevant authorities may be notified.
21+ Only: If you are aware of a minor using bddet, please notify our support team.
Policy Changes
bddet may update or change this privacy policy from time to time. Amendments to this policy may be made due to service improvements, addition of new features or legal changes.
For any significant changes, we will send a notification to your registered email address or display a clear notice on the platform. The "Last Updated" date at the top of the policy always indicates the date of the most recent revision.
Continuing to use the platform after changes have been made will be taken as acceptance of the updated policy. We therefore recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, you can reach our support team in the following ways:
Our support team is committed to resolving any privacy-related requests or complaints promptly and efficiently. We are always working to ensure a safe and transparent environment for bddet users.